Abstract
Due to the difficult nature of successfully launching new products, many firms have implemented Design for Six Sigma (DFSS) initiatives within their organisations. One well-known tool within DFSS is Quality Function Deployment (QFD), which is a structured methodology for translating customer needs into technical design requirements. The QFD methodology and its benefits are well-known, yet little has been discussed in the literature concerning how the qualitative benefits of QFD interact to create successful project outcomes and what specific tools support these achievements. The auxiliary benefits discussed here include the promotion of teamwork, provision of documentation, improved communication, deeper understanding of the design problem, increased effectiveness of the decision-making process and improved design creativity. In this paper, a model is developed to show the interconnections among these benefits and the implications of this model are discussed.
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