The Interactive Web – The Pandemic as Spur for Library Automation

Abstract

This “Interactive Web” column will discuss a few of the ways that libraries have been increasing the use of online self-service and automated applications to try to bridge the fissures cracked open by the pandemic and provide a short bibliography of relevant further reading. It will focus on a very short list of recent literature for chat and chatbots as used in public service, interlibrary loan and document delivery options, and collections development and acquisitions automation.