Abstract
More and more these days, airport security is having to adapt to a greater number of passengers while keeping within finer margins of precision when it comes to clearing passengers for security clearance. Therefore, analyzing potential upgrades in the security process and adopting them in a way that does not impact passenger experience has become a key activity for airport managers. One viable technological solution that is not only effective but also efficient is biometric security. This technology allows for passengers to safely clear security based on their unique biometric features. Despite its promise, airports and passengers alike are slow to adopt its use. Additionally, there were few studies that revealed insights into passengers’ intentions toward repeat use of biometric security. Hence, in our novel attempts to uncover the underlying reasons, we implemented a study on passengers’ initial and repeat usage intention based on perceived benefits and risks of biometric security technology. Based on 327 survey responses, we employed the use of SEM to extract first- and second-order constructs before evaluating our hypotheses on a finally accepted model. To be aligned with the novel attempt of this research, the results showed that both the perceived benefits and risks have a significant impact on passenger’s initial and repeat use intention of biometric security. Therefore, for all practitioners engaged in sustainable airport management, strong consideration from this research should help in creating value for passengers while mitigating the risks of adopting biometric security within airport security settings.
Highlights
There has not been a dramatic change in aviation security since the late 1990s when walk-through metal detectors (WTMDs) and X-ray machines were introduced in the 1970s [1,2,3]
From the perspective of sustainable airport management, this novel and severe security risk immediately became an critical subject for airports. This was because even a single aviation security accident would have the effect of ceasing an entire terminals’ operation and cause a potential safety threat to passengers. This firm concept of rigorous aviation security is an inexorable factor for airport authorities across the globe as they attempt to cope with risks from many perspectives, including terrorism [4,5]
This research raised the alarm over such unconcerned attitudes by providing fruitful discussion for airport operators by building an appropriate implementation strategy of biometric security procedures
Summary
There has not been a dramatic change in aviation security since the late 1990s when walk-through metal detectors (WTMDs) and X-ray machines were introduced in the 1970s [1,2,3]. From the perspective of sustainable airport management, this novel and severe security risk immediately became an critical subject for airports. This was because even a single aviation security accident would have the effect of ceasing an entire terminals’ operation and cause a potential safety threat to passengers. This firm concept of rigorous aviation security is an inexorable factor for airport authorities across the globe as they attempt to cope with risks from many perspectives, including terrorism [4,5]. An overarching philosophy of sustainable airport management with the rigorous aviation security could provide the acquisition of adequate investment on the security infrastructure from the perspective of airport operators, and convey the fundamental basis of competitiveness to airlines by establishing safety conditions for operating aircraft with confidence
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