Abstract
This research is an effort to present the emergence of ways to enable marketers to attain high sensitivity and visibility in the supply chain network. It also aims to facilitate better multi-criteria decisions throughout the extended supply chain. It is a qualitative study considering 31 published research articles related to supply chain integration, sales and operation planning, and the use of information systems. With a focus on narrative data, a purposive sampling technique was used to select the papers for review and to produce the results of this study. The findings of this research indicate that the sales and operation planning (S&OP) processes and the key operations in the supply chain network need to be fully integrated. The findings also indicate that information system resources are the key enabler of S&OP and supply chain integration. To be specific, this research is an exercise in theorizing a conceptual framework for optimally confronting the emerging challenges and opportunities regarding an extended supply chain and is intended to bring the proficiency of multi-criteria decisions and actions in the entire supply chain network.
Highlights
A well-integrated sales and operation planning (S&OP) provides a blueprint for enabling the effective management of a company’s supply chain [1]
This review focuses on the information needs of the key partners throughout the supply chains of enterprises
The integration intensity is regarded as the prevailing factor in effective supply chain [41]
Summary
A well-integrated sales and operation planning (S&OP) provides a blueprint for enabling the effective management of a company’s supply chain [1]. The electronic communication networks, e-commerce, and point of sale (POS) are some great developments in information systems In these days of high competition, companies need to make swift changes to business processes to respond to opportunities and threats in the marketplace [4]. A free and faster information flow requires companies to hold enterprise agility and strategic agility, i.e., to understand environmental changes and stay proactive [6] Such abilities become efficient tools for eliminating different trade barriers, providing global logistics, and fostering order processing. This research includes the study of extended supply chains, sales and operations planning (S&OP), and information systems (IS) which facilitate stable production, shorter lead times, higher forecast accuracy, lower inventory and distribution costs, and cost and profit planning for the suppliers, as well as newer products, higher quality and service level, flexibility, on-time delivery, and higher satisfaction for the customers. A conceptual model of integrated S&OP and extended supply chain network based on the research findings is presented
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