Abstract
Purpose: This paper aims to analyze the influence of web quality on the client’s e-banking adoption through the mediation of perceived ease of use.
 Design/methodology/approach: The method used is statistic-descriptive and the design used is cross sectional.
 Findings: 3 out of 7 hypotheses are rejected while the other 4 is accepted.
 Research limitations/implications: Variables considered in this study are perceived ease of use in technology acceptance model, web quality, accessibility, and internet banking adoption. The samples are a number of customers (60 respondents) in Bank Jatim Surabaya that were chosen using purposive sampling.
 Practical implications: Results show that the hypotheses proposed are proven by the equation.
 Originality/value: This paper is original.
 Paper type: This paper can be categorized as a case study.
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