Abstract
Many factors influence the creation of business process models which are understandable for a target audience. Understandability of process models becomes more critical when size and complexity of the models increase. Using vertical modularization to decompose such models hierarchically into modules is considered to improve their understandability. To investigate this assumption, two experiments were conducted. The experiments involved 2 large-scale real-life business process models that were modeled using BPMN v2.0 (Business Process Model and Notation) in the form of collaboration diagrams. Each process was modeled in 3 modularity forms: fully-flattened, flattened where activities are clustered using BPMN groups, and modularized using separately viewed BPMN sub-processes. The objective was to investigate if and how different forms of modularity representation (used for vertical modularization) in BPMN collaboration diagrams influence the understandability of process models. In addition to the forms of modularity representation, the presentation medium (paper vs. computer) and model reader’s level of business process modeling competency were investigated as factors that potentially influence model comprehension. 60 business practitioners from a large organization and 140 graduate students participated in our experiments. The results indicate that, when these three modularity representations are considered, it is best to present the model in a ‘flattened’ form (with or without the use of groups) and in the ‘paper’ format in order to optimally understand a BPMN model. The results also show that the model reader’s business process modeling competency is an important factor of process model comprehension.
Highlights
Business process modeling is an essential component of successful business process management (BPM) initiatives
The results indicate that, when these three modularity representations are considered, it is best to present the model in a ‘flattened’ form and in the ‘paper’ format in order to optimally understand a BPMN model
The results from our study provide significant contributions to the body of knowledge of empirical BPM research, in particular of the factors influencing the understandability of business process models in BPMN
Summary
Business process modeling is an essential component of successful business process management (BPM) initiatives It is a fundamental activity for understanding and communicating process information, and often a prerequisite for conducting process analysis, redesign and automation (Dumas et al 2018). Process model understandability (or comprehension) can be defined as the degree to which information contained in a process model can be understood by a reader of that model (Reijers and Mendling 2011). It is typically associated with the ease of use and effort required for reading and correctly interpreting a process model (Houy et al 2014). Correct interpretation of business process models is important when they are used for supporting communication and creating a collective understanding of the processes and functionality of software systems supporting them (Krogstie 2016)
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