Abstract
The purpose of this study is to test The Influence of Training on The Employee's Performance and The Quality of Medical Services on Jordanian Private Hospitals). The data of this study were collected through a (380) questionnaire distributed for all types of job in the Jordanian private hospitals). Grynbach constancy coefficients reached 79%, Percentages, means, standard deviation, ANOVA, and, multiple regressions analysis were used totest the study hypotheses, the results indicate that there's a strong relationship between the training component ingeneral and the independent variables (application the stages of training process, training programs diversity, andused modern technology in training programs), there is a variation influence of the training component (combined) on the Performance of workers, quality of medical services, and organizational commitment. And the mostinfluential on is the quality of medical services, the lowest influential one is the organizational commitments, and there's no influence of the used modern technology in training programs as one of the training component onthe organizational commitments. On the light of the study results the following recommendations may besubmitted create an appropriate regulatory climate, annual training plan, for the process of training and providing appropriate incentives for the trainees, increased the budget allocated for training, in the Jordanian private hospitals, give workers opportunity to choose the training programs, and rationalized administrative decisions regarding the training programs.
Highlights
The most important components in the input of the administrative process in any service or productivity organizations are human resources, which are linked with many concepts such as; performance, productivity, satisfaction, training, and many other concepts considered as a part of human resources strategy in most organizations
The attention on training differs from organization to other depending on the commitment of high management, other capabilities, technological uses, the ability and willingness of the organizations to benefit from training to raise the performance, experience, skills, and knowledge of employees
Training is important for development, creations constantly, and innovations, it make the organization better able to cope with internal and external changes, especially the competition between the private hospitals, which included the Jordanian private hospitals
Summary
The most important components in the input of the administrative process in any service or productivity organizations are human resources, which are linked with many concepts such as; performance, productivity, satisfaction, training, and many other concepts considered as a part of human resources strategy in most organizations. The attention on training differs from organization to other depending on the commitment of high management, other capabilities, technological uses, the ability and willingness of the organizations to benefit from training to raise the performance, experience, skills, and knowledge of employees. Training is important for development, creations constantly, and innovations, it make the organization better able to cope with internal and external changes, especially the competition between the private hospitals, which included the Jordanian private hospitals. This case promotes those hospitals to increase their interest in training. If we takes into account the privacy of the health sector through offering the intangible services, this is posing a direct and quick threat to the hospitals in case of lacking patient satisfaction, which may require that senior management of these hospitals prepare a specialized training programs in order to raise the capabilities and skills of workers, this study was performed to highlight the need for training and to shed light on the impact of the training components (the application of training process, diversity training programs, use of modern technology in training) on the performance of workers, quality of medical services, and the organizational www.ccsenet.org/ijbm
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