The Influence of Training and Organizational Communication on Job Loyalty with Job Satisfaction as an Intervening Variable

Abstract

Every company needs human resources with special skills, knowledge, and licenses in marketing products for effective work. Employee productivity is closely linked to their job loyalty and job satisfaction. Productivity can also be affected by other factors, including training and organizational communication. The purpose of this study is to assess the influence of training and organizational communication on job loyalty with job satisfaction as an intervening variable. This research was conducted at the Priority Banking Office of PT Bank Tabungan Negara from November 2020 to July 2021. The population in this study is 218 employees – an employee of PT Bank Tabungan Negara, who is under the Wealth Management Division with positions as Priority Banking Manager and Priority Banking Officer. Data collection was done through questionnaires submitted to each selected respondent. This research uses the approach of the Structure Equation Partial Model (SEM). Data analysis includes a validity test, rehabilitation test and hypothesis test with SEM-AMOS against 3 (three) variables. This study results showed that training and organizational communication has a positive and significant influence on job loyalty of PT Bank Tabungan Negara employees. In addition, training and organizational communication affect job satisfaction as an intervening variables. This effect is positive and significant. Job satisfaction as an intervening variable has a positive and significant effect on job loyalty. Job satisfaction indirectly influences the relationship between training and job loyalty and organisational communication and job loyalty.