The Influence of the Information System Success Model and Theory of Planned Behavior on the Zoom Application Used by Elementary Education Teachers

Abstract

The study uses the Theory of Planned Behavior and the Influence of Information System Success to understand how users respond to the technology used for teaching and learning. The study intends to look at the relationship between the Information System Success model and Theory of Planned Behavior variables on utilizing the Zoom application by elementary education teachers, as well as how teachers’ satisfaction and intention to use technology affect the usage of technology. The primary approach for gathering data involved distributing the Influence of Information System Success model and Theory of Planned Behavior theories questionnaire survey to teachers in elementary education. A total of 219 elementary school teachers in Saudi Arabia who prepared for their online classes participated in the survey for this research. According to the study’s findings, behavioral intentions for using Zoom for educational purposes and user satisfaction have a strong positive association. Additionally, there is a strong association between other variables and users’ intention to use and satisfaction with the product (i.e., perceived technology fit, educational system quality, information quality, attitude towards using Zoom in elementary education, perceived behavioral control, and subjective norm). The findings also show that data points are favorably connected with the teachers’ satisfaction and intention for using the Zoom factors of the Information System Success model and Theory of Planned Behavior theories, despite the fact that there is no connection between both the attitudes towards utilizing Zoom and the behavioral intention to use Zoom for teaching elementary education students.