The Influence of Technostress Factors on Information System Success

Abstract

Information systems (IS) are one of the factors that catalyze the success of an organization. Apart from assisting in the delivery process, the system can also affect the nature of its users which in turn will also affect the level of delivery of the organization. Mathematical Communication Theory has stated that in the process of conveying information, there are disturbances that will disrupt the communication process and one of them is psychological disorders. Psychological disorders related to technology, ie technostress are seen as very synonymous and can affect the user’s behavior of the systems. Indirectly, it can also affect the level of productivity and quality of delivery of an organization. Ironically, studies looking at this issue are missing, hence the motivation of this paper to propose technostress factors and investigate its relationship in information system success. Therefore, the main objective of this study is to study the effect of technostress factors and its impact on the system success. This study was conducted using a quantitative approach where questionnaires are used as a medium for data collection. The results of this study prove that the dimension of psychological influence (technostress) introduced as a new dimension has had a significant impact on the information systems success. The most important contribution of this study is the combination of two fields of study, namely the field of information system and the field of psychology in producing a model of information system success that is able to measure the success of an information system more comprehensively.