Abstract
Currently, air transportation is the choice of the community because of the short and comfortable travel time. However, short travel times and travel comfort are meaningless when passenger safety is not guaranteed. This study aims to examine the impact of safety and punctuality in the use of flight services on the satisfaction of air transportation users. The results of the study show that social status and travel destinations are the factors in the selection of flight services. In addition, price remains the main consideration for passengers in choosing flight services. Safety and punctuality are major factors for passengers with official travel destinations where travel financing is not the passenger’s responsibility. Likewise, passengers with high social status will prioritize a sense of security and punctuality in addition to the price. Meanwhile, security, punctuality, and cost are all factors that affect passenger satisfaction in using air travel transportation.
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