Abstract
The wide acceptability of ICTs and social media enriches the delivery platform of e-government (E-gov) services. The public can explore problems, provide ideas, and design solutions to improve E-gov services (EGS) in a convenient and timely manner. The role of the public transforms from passive users to active, informed partners or co-creators of EGS innovations and problem solving. However, value co-creation is an interactive process, and service value can only be created through joint efforts of all participants. This study builds an influence factor model of public engaging intention towards EGS value co-creation, based on technology acceptance theory, trust theory, and motivation theory, to explore the impact factors and impact paths. Comprehensive validation is further conducted through path analysis using structural equation modeling (SEM) methods. Path analysis interprets how the public will accept and adopt value co-creation behavior for EGS. The results presented in this study might be helpful for government policymakers or IT managers seeking to enhance EGS value creation through designing more effective incentive mechanisms. This study also introduces a comprehensive picture of the potential paradigm of public service value creation in an era of increasing user dominance.
Highlights
The Internet has exerted increasing influence on people’s lifestyles given the development of ICTs [1], [2]
Given that E-gov services (EGS) value co-creation is still a new concept for the public, we created a questionnaire to collect data, with a detailed explanation in the introduction that was easy for participants to understand.We examined the research model using data collected from respondents who are involved or participating in or have future plans through various channels to participate in EGS value co-creation
The new perspective of value creation helps governments better understand the public from the demand side and extends the EGS value-creating span and channels
Summary
The Internet has exerted increasing influence on people’s lifestyles given the development of ICTs [1], [2]. E-gov services (EGS) continue to receive increased public attention [2]–[4]. Government agencies or organizations that bear the responsibility of providing EGS often have limited awareness of the demand; sometimes they remain unaware of needs until an urgent solution becomes essential for a particular situation [1]. Individuals involved in these contexts are likely to be the first to gain awareness
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