The Influence of Professionalism and Work Ethics of Employees on the Quality of Health Services

Abstract

The purpose of this study was to determine the influence of professionalism and work ethics of employees on the quality of health services at the directorate general of railways, ministry of transportations. The formulation of the problem in this research is whether there is an effect of professionalism and work ethic of employees together on the quality of health services at the Directorate General of Railways, Ministry of Transportation. This research method uses a survey with a quantitative approach. The sampling technique used is simple random sampling. In this study, the number of samples was 72 respondents. The variables studied were professionalism (X1) and employee work ethics (X2) as independent variables, while the quality of health services was the dependent variable (Y). Based on the research results that have been done, it can be concluded that: The research results on the variables of professionalism and work ethic of employees together have a strong and significant positive influence on the quality of health services with a correlation coefficient of 0.799. While the resulting influence contribution (r²) is 0.638, meaning that the variables of professionalism and employee work ethic together contribute 56.0% in influencing the health service quality variable.