THE INFLUENCE OF POLICE REFORMS ON SERVICE DELIVERY IN MOMBASA COUNTY, KENYA

Abstract

Purpose: The purpose of this study was to establish the influence of police reforms on service delivery in Mombasa County, Kenya. Methodology: The study made use of a descriptive research design. The population for the study was 120 respondents drawn from various police stations within Mombasa County. A sample size of 39 respondents was used. The study used questionnaires as the instrument for data collection. A pilot study was done in Likoni police station within Mombasa County so as to ascertain the validity and reliability of the instrument to use for data collection. The data collected was analyzed using Statistical Package for Social Sciences (SPSS). Results: The results of this study indicated that police reforms have a positive and significant relationship with police service delivery in Mombasa County. The results of this study also indicated that police culture has a positive and significant relationship with police service delivery in Mombasa County. The results of this study further indicated that police managerial structure has a positive and significant relationship with police service delivery in Mombasa County. Unique contribution to theory, practice and policy: The study also recommends that the police service should invest in a strong strategic reward management team so as to ensure that the staff is rewarded in accordance with their value to the police service by giving them monetary incentives which are needed to encourage staff to put extra effort so as to achieve fairness. The study recommends that the staff at the police service should be involved joint decision making and problem solving as this will make communication across the whole levels of management effective and make problem solving fast which will in turn lead to the development of the police service. The study suggests that further studies should focus on the policy factors that affect the service delivery of the police service delivery.