Abstract
Driver satisfaction in making a trip is influenced by the quality of parking services. The purpose of this study was to analyze the effect of parking attendants and parking facilities on the satisfaction of car park users on Jalan Ngurah Rai, in Gianyar City, which is currently working on revitalizing traditional markets with modern concepts. Research using survey methods, distributing questionnaires to obtain 100 sheets of parking service user perception data. The results of the analysis show that the regression equation obtained is Y = 2.354 + 0.281 X1 + 0.672 X2. The parking attendant and parking facilities variables both partially and simultaneously have a significant positive effect on the user satisfaction variable. Value of Sig. variable parking attendant and parking facilities respectively 0.000 < 0.05. The value of tcount for parking attendants and parking facilities are 9,500 and 20.921, respectively > ttable = 1.9872. Fcount = 312.296 > 0.025324. The ability of the parking attendant and parking facilities variable in influencing the user satisfaction variable is quite large, as indicated by the coefficient value. determination (R2) of 86.3%.
Highlights
Parking is an important component of the urban transportation system
This study focuses on the satisfaction of parking service users on the quality of the service itself, namely parking attendants and parking facilities, while parking rates are affordable
Coef value. parking attendant regression (X1) is 0.281, meaning that if the parking attendant variable (X1) increases by 1% with the assumption that the parking facility variable (X2) and constant (a) is 0, the User Satisfaction variable increases by 0.281
Summary
With the continuous increase of uncontrolled car ownership and limited availability of infrastructure and land resources, parking problems become a formidable challenge for transportation managers [1]. The increase in car ownership and car use gives rise to a growing conflict between demand and availability of parking spaces [2]. The high demand for on-street parking poses a major challenge to transportation management, which has received great attention from researchers. On-street parking has several natural contributions to the economy and safety of road users. This has some negative effects, such as reduction of road capacity, frequent occurrence of accidents on main roads [6]. Previous studies have found a positive relationship between public parking provision and household car ownership and use [7] [8]
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
