The Influence of Meteorological Factors on Airport Satisfaction

Abstract

With the development of social economy, the passenger throughput of China's civil aviation industry is also increasing year by year, although the development prospect is broad, but in reality there are still many problems. In the process of flight operation, there are many unfavourable factors interfering with the airline management or the airport side, which lead to the negative impact of travellers' recognition or satisfaction of airlines and airports decreasing. This paper explores the relationship between meteorological factors and airport satisfaction, establishes a model, and uses literature analysis, questionnaire survey, data analysis, and Vosviewer software to deeply analyse the research hotspots in the field of flight delays and satisfaction, meteorological factors, the mediating role of anxiety, and the moderating role of satisfaction, and the results of the analysis show that Lanzhou Zhongchuan Airport needs to alleviate flight delays and passengers' satisfaction by providing fine-tuned The results show that Lanzhou Zhongchuan Airport needs to alleviate the anxiety of delayed passengers by providing refined remedial measures, and realistically safeguard the passengers' own interests, so as to further enhance passengers' airport satisfaction and travelling intentions.