Abstract
One of the focuses of marketing in a company is how to achieve customer loyalty. That is reflected in how companies maintain brands, consumers, and product-consumer relationships. In some cases, companies focus solely on profit, resulting in the company losing its reputation. There is an opinion that consumers demand ethics and responsibility from companies to stakeholders, in this case, consumers. Consumers in this position can provide feedback regarding the company's marketing ethics. During the COVID-19 Pandemic, consumers are also more vigilant and careful in choosing products. So, with the COVID-19 Pandemic conditions like this, it is necessary to study whether consumer ethics in determining product choices and behavior towards products will be affected and whether a company's marketing ethics also influence product determination and consumer behavior towards products. This article aims to examine whether marketing ethics and consumer ethics influence consumer behavior and decisions to buy a product or interact further with the product, especially in the current era of the COVID 19 Pandemic. And the method used for this article is a systematic literature review. From this research, it is concluded that marketing and consumer ethics have a role in influencing consumers to choose to buy products and the responses given after making a purchase or through transaction experience with a company. And consumer behavior and decisions are very dependent on how ethical the company is in marketing its products both before and during the COVID-19 Pandemic
Highlights
The company's marketing programs generally focus on how to achieve customer loyalty
Its main goal is to increase its competitive advantage in the market
This research searches for articles related to marketing ethics, consumer ethics, consumer behavior, and decisions which fulfills the following statement, Q1: Does the journal discuss topics among marketing ethics, consumer ethics, consumer behavior, and consumer decisions? Q2: Does the journal have any connection between these topics? Q3: Are the journals used for discussion taken in the period 2015 – 2019 (Before COVID-19) and 2020 – 2021 (During the COVID-19 period)?
Summary
The company's marketing programs generally focus on how to achieve customer loyalty. That can be reflected in a favorable attitude towards the company regarding brand, consumer, and product evaluation. Its main goal is to increase its competitive advantage in the market. In today's rapidly changing marketing environment, building strong relationships and brand loyalty with consumers is becoming increasingly important for companies. It is necessary to apply good marketing ethics in maintaining these relationships. Discussions about marketing ethics are currently very relevant because consumers always complain (Del Rio et al, 2001; Sadeghi & Rad, 2012)
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