Abstract
This study examined three factors that influence information technology (IT) success in smalland medium‐sized enterprises (SMEs): internal IT support, external IT support, and IT management.Using survey data gathered from 289 small and medium‐sized Chartered Accounting firmsin New Zealand, the results suggest that IT management in SMEs is best understood as a multidimensionalconcept consisting of practices related to: IT planning, IT organizing, IT controlling,and IT leading. This view clarifies and improves our understanding of the nature and characterof IT management in SMEs. The results show that some SMEs are significantly more sophisticatedthan others in terms of their IT management practices. Both IT planning and IT leading werefound to influence IT success.
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