The Influence of Interpersonal Conflict on Counterproductive Work Behaviour Mediated by Job Stress

Abstract

High work productivity is the goal of organization, but reality shown today that the behaviour of counter-productive work done by many employees. Job stress and interpersonal conflict in the workplace create an atmosphere that is not conducive to assuming counter-productive behaviours. Purpose of this research is to know the influence of interpersonal conflict to the work behaviour of counter-productive which is mediated by job stress. Research design used non-experimental design with correlational research type. Sample in this research is a civil servant who amounted to 213 subjects taken from the total population who meet the criteria. Sampling technique used is cluster random sampling. Data collection instruments uses the Counterproductive Work Behaviour Checklist (CWB-C) scale, Interpersonal Conflict at Work Scale (ICAWS), and Job Stress Inventory (JSI). This method uses Mediated Multiple Regression analysis technique. Hypothesis testing shows that interpersonal conflict in the workplace has a direct effect on counterproductive work behaviour, and workplace interpersonal conflict affects work-related counterproductive behaviour mediated by job stress.