Abstract
Post-conflict zones need to rapidly create sustainable economic activity to ensure their stability. International agencies bring significant knowledge and influence into these regions. Institutional theory has demonstrated that institutions can have a significant positive influence on economic development, not least by stimulating the adoption of advanced technologies to support improved local business processes. This paper presents findings of a case study of the influence of international agencies in Kosova during a critical period six years after the 1999 war. It uses neo-institutional theory to draw up theoretical propositions for testing. Data was gathered from 68 companies, findings are presented and interpreted. From this conclusions are drawn about international agency policy in Kosova. Few empirical studies have appeared which assess the extent and effectiveness of the positive influence of International Agencies on the diffusion of important automation and control systems technologies throughout the societies in which they operate.
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