The Influence of Internal Factors and Chief-Employee Relationships on The Performance of Civil Servants in Information Technology Moderation

Abstract

This study aims to determine and analyze the effect of position equalization policies, leadership, work systems, and leader-member exchange on the performance of civil servants of the Ministry of Administrative and Bureaucratic Reform, and to determine and analyze the effect of position equalization policies, leadership, work systems, and leader-member exchange on the performance of civil servants of the Ministry of Administrative and Bureaucratic Reform moderated by information technology. The method used in this study is a quantitative method with survey techniques, where the population used as subjects in the study are civil servants within the Ministry of Administrative and Bureaucratic Reform. The number of respondents in this study was 251 employees of the Ministry of Administrative and Bureaucratic Reform. The results showed that equalization of positions, leadership, work system, and leader-member exchange had a positive and significant effect on the performance of civil servants of the Ministry. Information technology moderates the positive influence of equalization of positions and work systems on the performance of civil servants of the Ministry of Administrative and Bureaucratic Reform. Information technology does not moderate the influence of leadership and leader-member exchange on the performance of civil servants of the Ministry of Administrative and Bureaucratic Reform. This research has significant novelty both in terms of research topic, number of variables studied, and research locus.