The Influence of Information and Communication Technology (ICT) on Corporate Performance: a Case of National Social Security Fund (NSSF)

Abstract

Nowadays, information and communication technology is becoming important for organisations to run their business competitively. ICT is considered capable of producing the best performance of the organisations. With the development of the organisations's performance, it will create renewal of resources that can compete in uncertain market conditions. This study investigated the impact of ICT on corporate performance. It also examined the mediating role of human capital in the relationship between ICT and corporate performance of the National Social Security Fund (NSSF). The research model was developed through the literature review.Data were collected through a questionnaire from 194 NSSF staff selected using probability sampling with the purpose sampling method as well as non-probabilistic sampling by appropriate methods. Various statistical analyses, including cross-tabulation and regression analysis, were used to determine the impact of ICT on business performance. The results show that ICT has a positive impact on corporate performance through human capital capability as a mediating variable. The use of ICT (Internet, mobile devices, computer hardware and software, and data management systems) has a positive impact on the achievement of the NSSF's objectives; financial performance, accountability, service delivery and operational efficiency. This project results encourages the managers and employees of organizations to use the organizational resources available to implement ICT investments in organizations and improve human capital skills, which are the most valuable assets of any organization to remain competitive in the markets.