The Influence of Information and Communication Technology and Culture Organition on Public Services in the Munjul Sub-District Office, Majalengka District

Abstract

Technological developments along with the era of the industrial revolution 4.0 are able to change various aspects of human needs. The way humans work today is much influenced by technology in an effort to answer the challenges of the world in supporting survival. Information is currently very easy to use only by using communication tools that have an internet connection. Therefore, the use of technology should be used to facilitate the public in getting services from government stakeholders. Of course, qualified and literate human resources are the demands of every village or village government office in order to achieve maximum service. This study aims to see whether there is an influence between the use of information and communication technology and culture organitation by the Munjul village office in Majalengka Regency on community services. This study uses a survey method with path analysis technique used by submitting a questionnaire as a research instrument. This study involved 150 respondents by sending their feedback into the questionnaire. The sample used was simple random sampling among the community in various circles within the munjul sub-district government. The results of research, analysis and interpretation show that (1) the use of communication and information technology facilities has a direct positive effect on service, (2) organizational culture has a direct positive effect on service.