Abstract
Does inclusive leadership facilitate hospitality employees? If so, what are the underlying mechanisms involved? Researchers have identified that inclusive leadership is crucial in the hospitality industry. The current study explores organizational services climate and green knowledge sharing has cross-level moderated mediation effects on the relationship between inclusive leadership and green innovative service behavior. The data was collected from full-time employees and team leaders working in hotels in China and analyzed through a multilevel analysis. The results demonstrated that inclusive leadership positively relates to green innovative service behavior and mediates via green knowledge sharing among hotel employees. The findings further showed that the green organizational services climate moderates the influence of inclusive leadership on knowledge sharing and consequent green innovative service behavior. This study provides theoretical insights, practical applications, and recommendations for managers in the hospitality sector.
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