The Influence of Human, Organization, and Technological Factors on User Satisfaction of the MCH E-Cohort Application in Jambi (Case Study of Jambi City Puskesmas)

Abstract

The study aims to determine the direct influence of Human, Organizational, and Technological Factors on Maternal and Child Health (MCH) e-Cohort user satisfaction. This type of research is quantitative research using SEM-PLS. using primary data with a total sampling of 78 respondents from twenty health centers in Jambi City. The results showed that there was a direct relationship between Human and Technological factors on MCH e-cohort user satisfaction at the Jambi City Health Center, and there was no relationship between Organization and MCH e-cohort user satisfaction at the Jambi City Health Center