The Influence of Hotels High-Commitment HRM on Job Engagement of Employees: Mediating Effects of Workplace Happiness and Mental Health

Abstract

The purpose of this study is to propose a human resource management (HRM) plan to raise the job engagement of hotel employees. High-commitment HRM, workplace happiness, and mental health were set as the leading variables influencing job engagement. Workplace happiness and mental health were established as the variables that mediate the relationship between high-commitment HRM and job engagement. The samples in the study are defined as employees of 4- or 5-star hotels in Seoul, South Korea. The results of this study on 308 samples showed that high-commitment HRM positively affects hotel employees’ happiness, mental health, and job engagement. Workplace happiness and mental health partially mediate the relationship between high-commitment HRM and job engagement. The research’s design and results provide the basis for extending the range of the rationale for describing job engagement from the social exchange theory to the signal theory and the broaden-and-build theory of positive emotion. They also provide practical implications for raising the engagement of hotel employees.