The Influence of GCG Implementation on the Performance of BPJS Ketenagakerjaan in Branch Offices in the Region of DKI Jakarta

Abstract

This research was conducted to provide confidence in the effect of the implementation of GCG BPJS Ketenagakerjaan on the performance of branch offices in the DKI Jakarta area. Therefore a theoretical model with 15 hypotheses was proposed to be tested using the SEM method, through 255 respondents who were BPJS Ketenagakerjaan in the DKI Jakarta Region, as the largest contributor area of contributions compared to 10 other regions in Indonesia. Based on this research, it is known that the implementation of GCG in the form of Transparency is very significant, followed by the implementation of the Responsibility principle and the Fairness principle on the Expansion of Participation Performance, Service Satisfaction and Fee Acceptance, and in general there is a positive relationship on the implementation of GCG on Branch Office Performance. Based on this research it is recommended that the BPJS Employment Office be able to optimize the socialization, monitoring and evaluation on an ongoing basis on the implementation of GCG principles for managing the performance of Branch Offices in its area, so that the expected performance can be achieved and the quality and quantity can be continuously improved.