Abstract
Public transportation is the type of transportation that involves lives of The aims of this study is to determine and explain the simultaneous and partial influence of facilities, timeliness, trust through satisfaction as an intervening variable on the loyalty of Solo Balapan executive railroad passengers. The research method of this study was quantitative descriptive method. The population is all of train passengers in Gubeng executives. In this study data were collected by means of observation, interviews, questionnaires or questionnaires, literature study and documentation, and using the help of SPSS Statistics. This questionnaire was distributed to 100 respondents who were executive train users. The analysis used in this study includes data instrument tests (validity and reliability tests), multiple linear regression analysis, classic assumption tests (normality test, multicollinearity test, heteroscedasticity test) and hypothesis testing (F test, t test, coefficient of determination). The results of this study indicate that the variable facilities, timeliness, trust and satisfaction affect the loyalty of train passengers in Gubeng executives. T test results show the facility affects satisfaction of train passengers in Gubeng executives. Timeliness affects satisfaction of train passengers in Gubeng executives. trust affects satisfaction of train passengers in Gubeng executives. satisfaction affects loyalty of train passengers in Gubeng executives.
 
 Keywords: facilities, timeliness, trust, satisfaction and loyalty
Highlights
In an era of transportation development and technological sophistication, people tend to choose fast and affordable transportation
Β1 = 0.821 shows that if the facility variable increases by one unit it will result in an increase in passenger loyalty by 0.568. variable assumptions of timeliness, trust and satisfaction remain
Β2 = 0.0798 shows that if the facility variable increases by one unit it will result in an increase in passenger loyalty by 0.089. the assumption of variable facilities, trust and satisfaction remains
Summary
In an era of transportation development and technological sophistication, people tend to choose fast and affordable transportation. The community will demand better services in accordance with their needs, so that they will be more careful and critical in choosing everything that can be used to meet their needs. Realizing the role of land transportation, especially the facilities in the train, must be balanced with the level of need and the availability of friendly, safe, fast, comfortable, smooth, orderly, orderly, safe and efficient transportation services (Hayuning, et al 2015). Satisfaction will never stop at one point, moving dynamically following the level of quality of its products and services with expectations that develop in the minds of consumers. Based on the research of Hayuning, Salmia and Hutabarat (2015), it is stated that customer satisfaction has a positive and significant effect on consumer loyalty
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