The Influence of Employee Responsibility and Knowledge on the Speed of Service and Employee Performance Moderated by the Hospital Management Information System: A Case Study of Type D Hospitals in the East Kalimantan Province

Abstract

All medical system employees must work harmoniously and responsibly to provide quality medical services to the population. However, the effectiveness of their work can be influenced by various factors, the impact of which was studied in this research. This research aims to examine the influence of employee responsibility and knowledge on the speed of service and employee performance moderated by the hospital management information system. This study encompasses five hospitals in East Kalimantan, namely RSUD KORPRI Prov Kaltim, RS Tk IV Samarinda, RS Bhakti Nugraha, RS Medika Utama Manggar, and RS Umum Balikpapan Baru, all of which fall under hospital type D. Twenty-five respondents from each hospital took part in the survey. The Data analyzed by PLS-SEM with Smart PLS Software do running data tabulation. According to the research objectives, the variables of this study consist of exogenous variables (i.e., responsibility and knowledge), mediating variables (i.e. speed of service), moderating variables (i.e. hospital management information system) and endogenous variables (i.e. employee performance). The study findings indicate that the variables of responsibility and knowledge exert a favourable and substantial influence on the rate of service delivery. Responsibility and hospital management information systems clearly and considerably positively affect staff performance. However, prioritizing enhancing employee performance by focusing on expertise and speed of service is crucial. Additionally, this research presents initial empirical evidence of the moderating effect of hospital management information systems on the relationship between service speed and employee performance. So, it is crucial to enhance the capabilities of human resources in the hospital management information system to improve the correlation between service speed and employee performance.