Abstract

Problem statement: In the construction industry, success of building projects greatly depends on the client’s performance. The performance of clients is crucial since decisions made will influence the overall project performance. Typically, clients are represented by managerial and technical representatives during the design process. They play major roles in conveying required information to the design team regarding their future project. The quality of clients’ representatives has potential influence on design team performance. In designing green buildings client’s attributes are critical factors to high performance of building projects. Attributes such as knowledge and experience on green buildings, commitment level to green and clients’ ability to participate and manage design process are the key factors to produce green design. The propose of this study to identify current performance level of clients of building projects and establish key clients’ attributes influencing green design performance. Approach: To achieve mentioned aim a questionnaire survey was conducted to collect dada required. A sample of 274 respondents has been covered under the study, including architects and engineers practicing design and consultancy building sectors. Prior to analysis of data WINSTEPS software were used for Rasch modeling to determine validity and reliability of date. Descriptive analysis data includes quantitative and qualitative. Results and Conclusion: Client qualities in general were low, client communication with design team; client involvement and ability to coordinate design process were moderate. However, Knowledge and experience on green design, client organization commitment to green and commitment in financing green design were low. The result indicates that most building clients have inadequate knowledge to manage design green buildings. Therefore, more education and training courses on green building are needed to cope with green design requirements. The client requires improving the coordination and involvement level to ensure all client requirements were identified. Regular meeting is the efficient method to communicate with a client.

Highlights

  • Client qualities refer to attributes or characteristics of the client or his/her representatives through their participation in the design and construction process (Kometa et al, 1996)

  • A survey package consisting of the detailed questionnaire, post card, pen, stamped envelope and a covering letter explaining the objectives of the study was posted to professionals in various architectural consultancy firms as well as engineering consultancy firms, selected by the list of architects downloaded from the Malaysian Institute of Architects (PAM) website, whereas list of engineers provided from their organization directory of Association of Consulting Engineers Malaysia (AECM)

  • The present study will concentrate on knowledge, experience and commitment during the design process has vital influence on design of client and/or client representatives during the design performance

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Summary

Introduction

Client qualities refer to attributes or characteristics of the client or his/her representatives through their participation in the design and construction process (Kometa et al, 1996). Clients’ attributes refer to the qualities and characteristics of the client during the design stage of green buildings. Kometa et al (1997) and Ahmed (2007) observed that the success of building projects greatly depends on the client’s performance level. These findings were supported by Haponava and Al-Jibouri (2010) who found that decisions made by clients during the design stage affect as much as 80 percent of construction cost. Clients are represented by managerial and technical representatives during the design process. They play major roles in conveying required information to the design team regarding their future project (Barrett and Stanley, 1999)

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