Abstract
William 'Bill' Schlackman played a major role in the development of qualitative research in the UK. His experience in psychotherapy, clinical psychology and motivational research, as well as his relationship with Ernest Dichter, helped form what we know as qualitative research today. He ran various workshops on the use of projective techniques, for which he is widely remembered, as well as presenting a number of papers at MRS Conferences between 1961 and 1986. Schlackman's passion and enthusiasm for experimental research design, and the use of projective and motivational techniques in market research, helped propel qualitative research to achieve a deeper understanding of consumer motivations. His early work on packaging research can be equated with the modern practice of semiotics, and his development of sensitivity panels can be compared with online communities.
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