Abstract
Front-line employees in the hospitality industry are required to perform aesthetic labor which might lead to stress and make employees feel burdened. This study investigates the moderating role of employee attributes on the effect of aesthetic labor burden on work engagement. Using a sample of front-line employees from international tourist hotels in Taiwan, the results show that aesthetic labor burden has a negative influence on work engagement, and the employee attributes of physical attractiveness, displayed positive emotion, and helpfulness have positive influences on work engagement. In addition, physical attractiveness only plays a moderating role. Implications and suggestions are then discussed.
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