Abstract
This paper aims to prove that software such as Enterprise Resource Planning (ERP) is not designed properly and is out of the awareness of most Small and Medium Enterprises (SMEs). The Expectation-Confirmation model took role as a way of understanding this behavior and the application of a questionnaire of validation in three specific areas: sales, inventory management and customer satisfaction to 47 hair salons in Bolivia, Chile, China, Colombia, Ecuador, Mexico, Peru, The U.S. and Taiwan. A concise finding is that in fact, managers, owners and employees in hair salons are not aware of the existence of ERP solutions and the possible application to their business so that their sustainable development is achieved; also, the main finding is that 87% are willing to learn and acquire it.
Highlights
The endless search for cost-reducing and innovation has been a constant in business
This paper aims to prove that software such as Enterprise Resource Planning (ERP) is not designed properly and is out of the awareness of most Small and Medium Enterprises (SMEs)
A concise finding is that managers, owners and employees in hair salons are not aware of the existence of ERP solutions and the possible application to their business so that their sustainable development is achieved; the main finding is that 87% are willing to learn and acquire it
Summary
The endless search for cost-reducing and innovation has been a constant in business. According to the OECD, the SMEs contribute to more than 90% of employment sources and generate significant domestic and export earnings (OECD, 2004). Many managers and business owners think that once their business is going well, they do not need to do anything else, but this is when innovation and real growth comes in. SMEs play a very powerful role in every developing country. It is hard for companies to struggle with cheap imports and variance in the market prices and foreign competitors, so the best way of encouraging and promoting real changes in SMEs is to provide enough training and tools to be able to compete fairly in this globalized era and its challenges. In most of the countries, companies can be considered SMEs if they have no more than 200-250 employees. While in some specific countries like Japan, the number of employees is 500 and in the United States, the number is up to 300
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