Abstract
You — not your expertise — are the most powerful tool in the coaching process. A study by the National Institute for Career Education and Counseling asked people in both the public and private sectors to share information about a helpful conversation they had (a coaching conversation) and what happened in that conversation that made it helpful.(2) Analysis of the data gathered from 250 various types of helping conversations indicated that the predominant factor in predicting the outcome of a successful helping conversation was the behavioral characteristics of the person doing the helping — not their expertise. This conclusion is contrary to what many professionals in the medical field are taught. Much of the emphasis on knowledge, skills, and professional experience in medicine is often detrimental to understanding how interpersonal factors affect the success equation.
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