The importance of provision and utilization of supervisor support.

Abstract

Three cross-sectional studies examined the benefits of provision of supervisor support while controlling for subordinate utilization of supervisor support. Data were collected from workers in a subordinate role (Study 1N=355; Study 2N=229; Study 3N=109). Consistent with expectations, provision of supervisor support consistently explained unique variance in affective job criteria while controlling for utilization of supervisor support. The results indicate that supervisors should acknowledge that their workers experience the affective benefits of supervisor support even if the workers do not consistently use the support provided. Contrary to expectations, provision of supervisor support did not consistently explain unique variance in perceived job stressors while controlling for utilization of supervisor support. However, workers must utilize the supervisor support provided in order to perceive fewer job stressors. We recommend supervisors to take caution when relocating their support to different subordinates based solely on a lack of utilization of support, as this may cause higher perceived job stressors for their subordinates based on the lack of provision of that support.