The importance of knowledge transfer in the implementation of an integrated ERP system

Abstract

Purpose: Importance of knowledge transfer in the process of implementing an integrated ERP class IT system. Design/methodology/approach: The chosen research approach involved a case analysis, employing two distinct data collection methods an unstructured interview with a member of the implementation team and observation conducted by the article's author. The rationale behind investigating knowledge transfer in ERP systems implementation projects is well-founded, as it is deemed essential for enhancing the overall efficiency of project management in this domain. Findings: The research demonstrates a clear correlation between the stages of the knowledge life cycle and those of the project. In the project's preparatory phase, essential organizational knowledge is identified. Subsequently, during the IT solution design phase, there is a transfer of knowledge from employees to consultants, contributing to the development of a cohesive IT solution project. This project is then implemented in the subsequent phase, leveraging organizational knowledge for solution creation, testing, and utilization. Research limitations/implications: The insights presented in this study pave the way for additional theoretical and practical exploration. The adoption of an integrated ERP class IT system represents a strategic decision with profound implications for business processes, resource utilization, and management efficiency. The ramifications of this decision underscore its pivotal role in shaping the overall trajectory of organizational operations. Practical implications: The implementation process demands a spectrum of diverse and often specialized knowledge from participants, leading to multidirectional flows of such knowledge. Consequently, there arises a crucial necessity for research into knowledge transfer methodologies within the design environment. Originality/value: Implementation projects necessitate a range of diverse, often specialized knowledge from participants and entail multidirectional flows of such knowledge. The focal point of these projects is the amalgamation of organizational, management, business, and technological knowledge possessed by all participants, encompassing future users of the integrated system. Keywords: ERP systems, knowledge transfer, small and medium-sized enterprises. Category of the paper: Case study.