The importance of interfaith dialog in the workplace for achieving organizational goals: a Kenyan case study

Abstract

Workplaces present divergent cultural conventions for engaging in work- and nonwork-related activities. However, when cultures in workplaces are mentioned, most people tend to think of cultures in the narrow sense of behavioral interaction, yet culture also includes variables of faith or religions. Therefore, just as people of different cultures may have the potential to clash when they come in contact, so would people of different faiths. Just like culture, diverse faiths have the potential of either enhancing or jeopardizing organizational cohesiveness and achievement of organizational goals. Interfaith dialog as practiced in some banking institutions in Kenya is a case in point. Diamond Trust Bank and Co-operative Bank of Kenya's workforce constitute Christians, Muslims, and Hindus, and as a practice, this workforce meets once a week to pray. This study assesses the effects of interfaith dialog in the workplace in achieving organizational goals. This research presents alternative frameworks for analyzing intercultural communication in the workplace based on the principles of faith. By providing a critique of existing models of language and intercultural communication in the workplace from an interfaith perspective, the aforementioned case could lead to presenting a scenario for the formulation/shaping of a theory of interfaith relations in intercultural workplaces.