The Importance of Human Resources in the Continuous Improvement of the Production Quality

Abstract

In order to improve the production results, a number of techniques, methods or tools belonging to Quality Management and Human Resources Management can be applied to increase production capacity, the volume of manufactured products and the production quality. The paper aims to present the usage of quality tools and human resources management, in a company in the field of automotive production, to achieve positive results, in terms of increasing production capacity, the volume of products and therefore, their quality, through staff motivating as an effect of the usage and application of quality tools in the field of electrical and electronic equipment manufacturing for motor vehicles.The paper highlights both the Quality Management tools applied within the company and a number of aspects that focused on the motivation and active involvement of the human factor in the processes of continuous improvement in order to increase the production efficiency. Applying the tools of Quality Management and Human Resource Management in all the production departments of the company has led to the identification of the causes that affect employees’ involvement in the process of continuous improvement in production. After analyzing the identified causes, the management of the company has established to develop programs and actions involving employees in the continuous improvement process. These continuous improvement processes carried out in order to increase the production efficiency, have led to cost reductions, in the period under review, causing significant gains for the company.