Abstract
This article reflects on how professional nurses learn caring behaviors in nursing school and then transpose those behaviors in the clinical setting. Although nursing is considered to be one of the most 'trusted' professions and a 'caring for others' profession, often there is a disconnect between this and actual experiences of patients and families in the clinical setting. Nurturing professional growth through emotional intelligence will be explored and application of emotional intelligence concepts will be applied to the profession of nursing. The authors contends that by fostering characteristics of emotional intelligence, nurses will not only be thought of as 'caring' but will also demonstrate behaviors that 'reconnect' the patient’s perception to reality of the care experience.
Highlights
It is an assumption that professional nurses are caring and demonstrate such behaviors to patients and families; anecdotal patient and family stories of their experiences with professional nurses do not always support this premise
Patient, families and colleagues who are exposed to nurses who possess Emotional intelligence (EI) will find their experiences much more satisfying
This allows both nurses and patients to flourish in their healthcare experiences
Summary
It is an assumption that professional nurses are caring and demonstrate such behaviors to patients and families; anecdotal patient and family stories of their experiences with professional nurses do not always support this premise. Verbal and written communication is often laced with punitive words and negative connotations, such as 'fail' and 'not allowed.' Constant repetition of negative words leds to insecurity and no empowerment of the student nurse These negative behaviors are learned and transcend into the practice environment where professional nurses ‘eat their young’ and has been labeled, 'bullying, incivility, and/or horizontal workplace violence' [3]. Often these behaviors go unreported due to fear of retaliation, and lack of administrative support [4]. Nurses with EI traits were more productive at work and had greater job satisfaction
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