Abstract

E-commerce is growing for several reasons. Despite many advantages there is a dilemma for internet vendors: mistrust. Confidence is an essential requirement for social behavior. Unfortunately uncertainty is particularly large in e-commerce. So firms have to be aware of the necessity and possibilities of building consumer confidence. Many countries recognized the challenge and have founded institutions to promote trust in e-commerce and foster the creation of e-commerce codes of conduct. This paper mentions some of these programs and gives suggestions on how e-business firms can promote their trustability.

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