Abstract
Background: Pharmaceutical personnel are crucial to therapy implementation within healthcare facilities. The predicament lies in optimising the role of pharmaceutical technical staff within clinical pharmacy services, acting as a support system for pharmacists. The impediment to achieving higher satisfaction is attributable to pharmaceutical personnel's inadequate knowledge and skills. Therefore, a need arises for an efficient educational method to enhance their knowledge and proficiency. Objective: To examine the implementation of the CDS-Quiz for enhancing patient knowledge and satisfaction. Method: Over 90 day-research was conducted employing ceramah-, discussion-, and skill-quiz (CDS-Quiz). The respondents consisted of ten PTPs in healthcare facilities. The assessment of patient contentment was undertaken before and following the intervention. Result: After implementing the CDS-Quiz, there was a statistically significant enhancement in PTPs’ knowledge and proficiency (p < 0.001). These include a substantial upswing in patient contentment levels concerning reliability (68.8% to 89.6%), responsiveness (71.1% to 88.8%), and empathy (81.2% to 92.6%) in the provision of pharmaceutical services within the healthcare facility. There was also an increase in assurance (88.2% to 95.5%) and tangible (86% to 91.7%). Conclusion: The CDS-Quiz method proved the enhancement of the knowledge and skills of PTPs in healthcare services and can be applied to maximise pharmaceutical services.
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