Abstract

In February 2020, an inpatient in Peking University People's Hospital (PKUPH), China, was confirmed positive for the novel coronavirus. In this case, 143 hemodialysis patients were labeled as close contacts and required to be placed under the hospital-based group medical quarantine (HB-GMQ) for 2 weeks by the authorities. After the case was reported, false or misleading information about the case flourished on social media platforms, which led to infodemic. Under this context, PKUPH adopted patient-centered humanistic care to implement the HB-GMQ, through the synergy of administrative, healthcare, logistical, and other measures under the model of patient-centered care of the Massachusetts Medical Society (MMS). As a result, all the patients tided over the HB-GMQ with no COVID-19 infection and no unanticipated adverse events, and all met the criteria for lifting the HB-GMQ. According to the questionnaires taken during the HB-GMQ, a high level of satisfaction was found among the quarantined and no symptomatic increase of anxiety and depression in the patients before and during the HB-GMQ, by comparing the Zung self-rating anxiety scale (SAS) and self-rating depression scale (SDS) conducted in December 2019 and on the 12th day of the HB-GMQ. This article is to brief on PKUPH's experience in implementing patient-centered humanistic care tailored to hemodialysis patients under the HB-GMQ, and to validate the hypothesis that patient-centered humanistic care is effective and helpful to help them tide over the HB-GMQ, so as to shed light on how to implement the HB-GMQ and cope with the HB-GMQ-induced problems in other hospitals.

Highlights

  • Humanism in medicine is fundamental to excellent patient care (Chou et al, 2014), which is an aspect imperative to quality healthcare (Muneeb et al, 2017)

  • After combining through the medical records of these 143 hemodialysis patients, at least 75 patients (52.4%) had underlying diseases and comorbidities, 44 patients (35%) had a history of cardiovascular and cerebrovascular diseases, and 22 patients had a history of cancer (15.5%), with cirrhosis in two cases and gastrointestinal ulcer in one case

  • 24 patients had their relatives accompanied during the hospital-based group medical quarantine (HB-GMQ)

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Summary

Introduction

Humanism in medicine is fundamental to excellent patient care (Chou et al, 2014), which is an aspect imperative to quality healthcare (Muneeb et al, 2017). In 2001, the Institute of Medicine defined patient-centered care as “providing care that is respectful of, and responsive to, individual patient preferences, needs and values, and ensuring that patient values guide all clinical decisions” (Institute of Medicine Committee on Quality of Health Care in America., 2001). In this sense, when patient-centered approach and attitude are adopted, patients are partners with healthcare practitioners who will focus more on emotional, mental, spiritual, social, and financial needs of patients, rather than just on their clinical needs. Patientcentered care can be achieved by devoting visit time to nonmedical aspects of the life of the patients, maximizing quality face-to-face time in patient interaction, empathizing with the patient, and involving the patients in decisions about their care (Draeger and Stern, 2014)

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