The Implementation of MOORA Methods to Support Refinement Decision Priority System in Information Technology

Abstract

In managing information technology, the Department of Communications and Information of Lamongan Regency prioritizes refinement of the high demand that makes technician get difficulty to set the regional equipment improvement. In this study, the authors built a decision supporting system in order to assist technicians in making priority refinement. A method used in this study is multi-objective optimization on the basis of the ratio analysis (MOORA). The Moora method is a suitable method to use in this study due to its simplicity and mathematical computational characteristics. The calculation process of the MOORA method is based on the criteria and weights. Criteria are the type of damage, risk of a complaint, duration of the claim, and type of service. The result of this study provides three recommendations. Those are This study provides recommendations for her top three options. As a result of the calculation using Moora's method in this research case, the damage type of the Internet network is the library service with the highest priority, the damage level is 1, the request time is 12 hours for him, and the service type is public service. In this study, samples with high criterion weights and high criterion scores tended to be prioritized over other samples. The following study, researchers suggest adding criteria using types of cost-benefit analysis criteria instead of weighting.