The Implementation of Maintenance Quality Function Deployment (MQFD) to Improve the Quality Maintenance Management for the Upstream Oil and Gas Industry

Abstract

The global energy market is still dominated by oil and gas energy. Pipeline is one of the most efficient means of distributing crude oil. In an oil and gas production unit, pipes are a means that often fails. A pipeline will operate optimally if it gets good maintenance. The concept of Total Productive Maintenance (TPM is an implementation subject that includes the concept of quality improvement engineering, or commonly known as TQM), but in its application, TPM eliminates one of the strategies in TQM, which reflects the voice of the operator (user’s voice) to influence quality improvement ongoing maintenance, so as to perfect the TPM approach, a supporting technique is needed that can reflect the operator’s voice, namely QFD, so that the combination of the two methods or so-called Maintenance Quality Function Deployment (MQFD) models is considered to be able to improve the quality of maintenance because it is a more comprehensive approach, and involves all elements involved, so that the expected quality improvement can be in accordance with the rules of total quality management Based on the results of the TPM parameter calculation, it is known that all OEE values have met the world’s standard of 86%. in carrying out its operations there are still reports of damage, leakage, and vandalism in the production pipeline. Based on the results of the identification of user’s voice, there are 19 attributes of maintenance quality that must be prioritized.