Abstract
This conceptual paper's objectives describe how the utilization of technology and information systems in government institutions developing e-government can improve public service performance and quality. The development of information and technology helps humans and the organization to successfully their operation. The operational system more accurate, useful, and efficient. Most governmental bodies have a low-performance rate in matters of bureaucracy. To repair the quality of bureaucratic performance in government institutions, there is a need to introduce public transparency and accountability to increase the role of public control. The usage of modern technology and systems in government is known as e-government.
Highlights
Technology advancement and computerized systems have done a great deal to help humans achieve their goals (Hidayah, 2018)
This paper focuses on challenges to the information system's interoperability
Globalization has made its changes to the order of life
Summary
Technology advancement and computerized systems have done a great deal to help humans achieve their goals (Hidayah, 2018). Other sources describe e-government as follows: Description of the World Bank (AOEMA Report): 'Egovernment refers to the use of government IT agencies which can turn relationships between individuals, companies and other branches of government These innovations can serve several purposes: enhanced government services delivery to people, better engagement with business and industry, empowering the citizen utilizing access to information, or better governance (Bashar et al, 2011; Mi’rojul & Yunas, 2016; Management, 2010; Nurita, 2016; Suhardi et al, 2015). The electronic government is used to provide people and businesses with improved access to government information and operation, increase the services' quality, and give them more ability to engage in democratic institutions and procedures It is using the most advanced technology of information and communication, such as web-based programs (Erhan et al, 2017; Thornton, 2014). E-government technology hopes to be an even better version of those exhibits and will be able to solve many of the technological obstacles to fiscal accountability and non-specialist public budgeting and finance involving conventional efforts
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