The Implementation of a Quality Circle Programme at Cosalt Holiday Homes

Abstract

The objective here is to critically assess the essential characteristics of quality circles and to focus attention on the factors and conditions which are crucial to the successful implementation of quality circles at Cosalt Holiday Homes. The proposed quality circle programme for Cosalt is discussed and methods of implementation, together with progress to date and recommendations for the future are given. Amongst the main findings is a view that there is a need for a clear commitment from top management, together with a proper organisational climate and favourable shopfloor attitudes for successful implementation of a quality circle programme.