The Implementation and Adoption of Electronic Payment System by Hospitals in Nigeria: A Case Study of Good Shepherd Clinic

Abstract

Information Communication Technology play a major role in the implementation and adoption of electronic payment systems in Nigeria. The rapid growth of the internet has facilitated the exponential growth in the electronic payment systems (EPS) as a result business transaction is constantly moving from cash-based to electronic-based hence leading to economic growth in Nigeria. This study examines the implementation and adoption of Electronic Payment System by Hospitals in Nigeria. A case study of Good Shepherd Clinic. A random sampling of 150 patients of the clinic was carried out and the data gathered through structured questionnaire consistent with the Technology Acceptance Model (TAM). Based on the findings, it revealed that most of the clients preferred to use the electronic payment system (EPS) or has intention to use the EPS method. It is also seen that economic growth has a significant positive effect on the implementation of electronic payment system in the hospital. To continuously promote the adoption of EPS in Nigeria, it is necessary to address the barriers identified and encourage clients to use the services of the bank where the money is kept for easy usage. Keyword: Cash-based, Electronic Payment System, Information Communication Technology, Questionnaire, Random Sampling, Technology Acceptance Model.