The impacts of workplace conflict on employees's contextual performance and employee's commitment: A case study of private Universities in Thailand

Abstract

This paper examined the impact of workplace conflicts on employee's contextual performance and employee's commitment in an organization. This paper will further emphasize the importance of conflict management and its impact on employee performance and commitment. It is of utmost importance for organization to manage all rising conflicts and also to find the most appropriate strategies to minimizing all arising conflicts. In order to achieve the objectives of this research, questionnaires were constructed and distributed to 286 respondents working in two private universities in Thailand. The findings revealed that there is a statistical significant relationship between relationship conflict and employee's contextual performance. Results from the findings also revealed that there is no significant relationship between task conflict and employee's contextual performance while indirect effect may occur. However, we found that there is statistical significant relationship between overall work conflicts and employee's commitment.