The Impacts of Remote Work and Attitudinal Shifts on Commuting Reductions in Post-COVID Melbourne, Australia

Abstract

This paper analyses the commuting frequencies and modal choices of travellers in Melbourne, using a dataset reflecting travel behaviour before and after COVID-19. A factor analysis of 63 latent variables identified seven key factors, which were used in cluster analysis to examine the relationships between latent constructs, land use, and socio-demographic variables, as well as commuting behaviours. The analysis categorised white-collar employees into four groups based on their remote work engagement, with socio-demographics and industry type as key factors. The analysis shows that female clerical and administrative workers who worked from home during the pandemic are now returning to the office, raising gender equality concerns within society. Meanwhile, the education and training sector mandates office attendance despite the feasibility of remote work, as universities prioritise in-person attendance to attract more international students, impacting societal norms around telecommuting. The analysis revealed that saving on commute costs, reducing travel time, and spending more time with family are the among the primary factors influencing travel behaviour among white-collar employee’s post-pandemic. The study found that the decrease in public transport trips is associated with increased telecommuting rather than service dissatisfaction, especially among Central Business District (CBD) employees who still rely on public transport. This trend suggests that the CBD sector’s growing acceptance of remote work is reducing daily commutes, which puts additional pressure on public transport providers to sustain and improve their services. A decline in service quality could further reduce ridership, highlighting the need for consistent, high-quality public transport. Furthermore, the study found that increased telecommuting is likely to reduce car trips in the future, especially among healthcare and social workers who prefer driving due to public transport’s unreliability for their demanding schedules. By examining variables like the advantages and disadvantages of working from home, convenience, accessibility, and the efficiency of public transport, this study enhances the understanding of transport behaviour and underscores the need to improve public transport reliability to support sustainable cities as remote work grows.