Abstract
PurposeThe purpose of this paper is to investigate and quantify the impact of delivery restrictions on costs and environmental performance for a distribution operation.Design/methodology/approachData were gathered from a company and several scenarios with varying delivery restrictions were investigated.FindingsThe results show significant reductions in cost and environmental impacts are achieved when restrictions are relaxed. However, the research also highlighted the importance of adopting a supply chain (SC) approach to the removal of restrictions and the need for public/private sector cooperation.Research limitations/implicationsThe case study is based on one company only. However, the company performs many trips each day to many different customers.Practical implicationsThe paper provides insight into the scope for change in the SC decision‐making processes in order to reduce environmental impacts (and identifies limitations).Originality/valueThe paper is a contribution to better understanding the importance of logistics decisions and not only transport when considering urban freight problems.
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